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Avaya Proactive Contact Implementation and Maintenance Sample Questions:

1. A business requires a hard-dialer solution with 300 agents, 600 lines and the capability to have total messages recorded up to 60 minutes in length.
What will be the requirements for the Large Port Voice Card 2 (LPVC2)?

A) two LPVC2 cards with 16 MB on-board memory
B) two LPVC2 cards with 32 MB on-board memory
C) one LPVC2 card with 32 MB on-board memory
D) one LPVC2 card with 16 MB on-board memory

2. Which report in Avaya Proactive Contact Analyst shows the configured Agent hierarchies?

A) Agent Report
B) Job Report
C) Agent Monthly Report
D) Administrative Report

3. A system supervisor calls support to report that when Job Agent view in Monitor is used, agents that are on break cannot be seen.
What is the reason for this happening?

A) The agents are exiting out of the Proactive Contact Agent (PC Agent) application rather than using the "Go On Break" option in the PC Agent menu.
B) Monitor may not be configured to display agents who are on break.
C) An agent who is on break is not really on a job. The supervisor should see that the agent is still on the system by looking at a Dialer Agent view Instead.
D) Display of agents who have used the "Go On Break" function of PC Agent application is not supported in Monitor.
E) An agent who has used the "Go On Break" function Is shown as "Off Job" in Monitor.

4. A system operator wants the Caller Line Identification (CLI or Caller ID. received by the called party to be from a particular field in the calling list.
What would be used to accomplish this?

A) carrier/phone service provider should suppress ANI from dialer
B) carrier/phone service provider should build a Caller ID table based on called number and display based on this value
C) calling party number by Job
D) calling party number (ANI) by record
E) hard coding Automated Number Identification (ANI) on the Digital switch

5. A system operator informs you that a Job they ran called records with BALANCEDUE from 0 to 6000, but they built their selection to select records with BALANCEDUE: <100.
Which three reasons would be the cause for this? (Choose three.)

A) The job was configured for a different calling list than the selection was run on.
B) The Phone Strategy used for the record selection has Initial Phones set to PHONE1:*, allowing any record to be selected, ignoring the BALANCEDUE selection criteria.
C) The agents are using the search calling list function and manually choosing the wrong records forcalling.
D) The calling list being used was downloaded and overwritten during calling.
E) The record selection criteria has the following configuration: SELECT:BALANCEDUE:<100;A:1 SELECT :CVCODE: AC1: A: 1 SELECT: ACCTCODE: 1000-5999:O:1 SELECT:CVC0DE:AC1,AC4:A:2 SELECT; ACCTCODE: 6000-9999: A: 2.

Solutions: