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Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation Sample Questions:

1. Which announcement type resides in a TN2501AP circuit pack, and supports recording locally from a telephone, or can use generated way announcement fifes?

A) External
B) Adjunct
C) Integrated
D) Local

2. The CMS has been checked and the link to the CM is down. The message shown in the log is "PBX switch mismatch. Check the switch setup".
What does this message mean?

A) The wrong Communication Manager version on the CMS has been selected.
B) The wrong type of Communication Manager has been installed and the correct server will need to be ordered.
C) The wrong CMS has been installed and the correct server needs to be ordered.
D) This message can be ignored as it is not the reason the link is down.

3. Which Advocate feature allows a customer to prioritize calls queued to a single stall and deliver a tiered service level?

A) Service Objective
B) Dynamic Queue Position
C) Dynamic Threshold Adjustment
D) Vector queuing priorities

4. The quick credit call center management has described to move to 24 hour support for same center operations. Because the standard practice has always been to start each vector with the same 5 steps to test for working hours, making the change will require modifying almost all of the vectors.
While making the changes, what can be done to make the future changes easier and more efficient?

A) Change announcements for each skill to include working hours and advice callers to hang up if not calling during those hours.
B) Create vector subroutine that can be used in all vectors that have the same working hours
C) Redesign the routing so all calls funnel through a signal vector
D) Add vector variables to each vector to test for working hours.

5. During implementation testing, the technician notices that the communication manager display events command shows number of entries for "Event type 30, No TTR available" upon further investigation the technician finds that the TTR has not yet been installed.
Which vector command failed (causing the Event Type 30) because there was no TTR?

A) route-to-digits
B) converse-on
C) queue-to
D) collect-digits

Solutions: