Salesforce AP-207 : Energy and Utilities Cloud Accredited Professional

  • Exam Code: AP-207
  • Exam Name: Energy and Utilities Cloud Accredited Professional
  • Updated: Aug 29, 2026
  • Q & A: 77 Questions and Answers

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Salesforce AP-207 Exam Syllabus Topics:

SectionObjectives
Salesforce Energy & Utilities Cloud Capabilities- Asset and service management
  • 1. Work orders and field service concepts
    • 2. Asset tracking and lifecycle management
      - Core platform capabilities
      • 1. Energy and Utilities Cloud features
        • 2. Industry data model concepts
          Energy and Utilities Industry Fundamentals- Energy and utilities business processes
          • 1. Utility operations overview
            • 2. Customer lifecycle in utilities
              Metering, Billing, and Usage Management- Billing processes
              • 1. Rate and tariff concepts
                • 2. Billing workflows overview
                  - Meter data handling
                  • 1. Consumption tracking
                    • 2. Usage data ingestion concepts
                      Customer Engagement and Experience- Customer service operations
                      • 1. Omni-channel support concepts
                        • 2. Case management in utilities
                          - Digital customer experience
                          • 1. Self-service portals
                            • 2. Customer communication flows
                              Integration and Data Management- System integration concepts
                              • 1. External system connectivity
                                • 2. API-based integration
                                  - Data management
                                  • 1. Data model alignment
                                    • 2. Data quality and governance basics

                                      Salesforce Energy and Utilities Cloud Accredited Professional Sample Questions:

                                      Question 1

                                      An energy and utility company relies on a third-party pricing application for multi-site quotes. The utility company wants Salesforce to manage the multi-site quotation process and continue to use the third-party pricing application.
                                      How can the utility company meet these requests using Energy and Utilities Cloud?

                                      A. Use the external pricing feature to send and receive pricing requests from an external pricing engine.
                                      B. Duplicate the third-party pricing application prices into the Salesforce Price list.
                                      C. Only CPQ pricing is available; requesting pricing for a master Quote or Order from an external source is not available,
                                      D. Install the "Third Party Pricing Application" DataPack from the Process Library.


                                      Question 2

                                      An energy company was onboarded on Energy and Utilities Cloud. They want to see now many Energy and Utilities Cloud licenses are assigned.
                                      What's the most effective way to check for the number of their assigned Energy and Utilities Cloud licenses?

                                      A. Call Salesforce Support to get the Energy and Utilities Cloud information.
                                      B. Go to Setup -> installed Packages -> Vlocity CMT to see the Energy and Utilities Cloud license information.
                                      C. Execute a SOQL query to retrieve the license count
                                      D. Go to Setup -> Company Information -> Permission Set Licenses.


                                      Question 3

                                      An energy company provides gas and electricity services to some of its customers, but not all When a new customer moves in, what object is used to determine what type of service is available at the premise?

                                      A. Account
                                      B. Meter
                                      C. Asset
                                      D. Service Point


                                      Question 4

                                      An energy company wants to sell additional commodity products related to services other than electricity and gas.
                                      Which three enhancements need to be considered?

                                      A. Extend the value list on the status picklist for cases
                                      B. Extend the value list on the product family picklist for product object.
                                      C. Extend the entries of record types on account object.
                                      D. Extend the value list on the service type picklist for service points
                                      E. Extend the entries of record types on inventory item object.


                                      Question 5

                                      How is the Energy and Utilities Cloud solution installed on an org?

                                      A. The functionality is unlocked based on the license types assigned to the org
                                      B. Its included as part of core and will be deployed when licenses are purchased
                                      C. A specialized org that Salesforce creates with the solution installed is required
                                      D. Its installed as a managed package and unmanaged components


                                      Solutions:

                                      Question 1
                                      Answer: A
                                      Question 2
                                      Answer: D
                                      Question 3
                                      Answer: D
                                      Question 4
                                      Answer: B,D,E
                                      Question 5
                                      Answer: D

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