SAP C-C4C14-1811 : SAP Certified Application Associate - SAP Service Cloud 1811

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SAP C-C4C14-1811 Exam Syllabus Topics:

SAP Certified Application Associate - SAP Service Cloud 1811 Sample Questions:

Question 1

Which of the following functions are provided by the SAP add-in for Microsoft Excel? Note: There are 2 correct answers to this question.

A. Publish microsoft Excel workbooks to Microsoft Sharepoint from SAP Cloud for Customer
B. Upload Microsoft Excel workbooks to SAP Cloud for Customer
C. Upload to Microsoft Outlook add-in from Microsoft Excel add-in
D. Insert SAP Cloud for Customer reports into Microsoft Excel spreadsheets

Question 2

From which of the following lists do you add products to the maintenance items?

A. Product categories
B. Products from related tickets
C. Product list
D. Registered products

Question 3

Which of the following actions can you perform with the administration adaptation function when using silverlight? Note: There are 2 correct answers to this question.

A. Assign a page layout to achieve dynamic user interfaces.
B. Enter default extension field values based on business logic
C. Create a code list restriction for standard and extension fields
D. Create an extension field and define its properties

Question 4

Who can approve time reports created by the service technicians? Note: There are 2 correct answers to this question.

A. Territory Manager
B. Reporting line manager
C. Functional unit manager
D. Service line manager

Question 5

During scoping, you have selected the option to allow multiple territories per account. How does this impact the system behavior in the realignment of accounts and territories? Note: There are 2 correct answer to this question.

A. Additional fields become available for territory determination.
B. The system uses the first rule that applies when making territory assignments.
C. The define exceptions steps is disabled.
D. More than one set of territory rules become active.

Solutions: