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Real exam environment

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Genesys Cloud CX AI-GPE and GPR Certification Sample Questions:

1. Which two types of interaction data are shown to agents in the Journey Panel?
(Choose two)
Response:

A) Visitor's operating system logs
B) Page dwell times

2. Which two insights can be gained from the Visitor Activity Report?
(Choose two)
Response:

A) Agent-to-visitor chat sentiment
B) Agent handle time
C) Engagement triggers fired
D) Visitor session duration

3. Running a benefit assessment incurs no cost.
(True/False)
Response:

A) True
B) False

4. What is a primary limitation of legacy skills-based routing that Genesys Predictive Routing aims to overcome?
Response:

A) Manual configuration of skill priorities
B) Random agent assignment
C) Inability to scale across digital channels
D) Excessive use of AI models

5. The Journey Panel includes visual icons that represent different visitor events such as page views, engagements, and outcomes.
(True/False)
Response:

A) True
B) False

Solutions: