EXIN ITIL Deutsch : ITIL V3 Foundation (ITIL Deutsch Version)

Three versions for your convenience

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Automatic generation of the report

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Real exam environment

Our windows software of the study materials are designed to simulate the real test environment. If you want to experience the real test environment, you must install our ITIL Deutsch preparation questions on windows software. Also, it only support running on Java environment. If you do not install the system, the system will automatically download to ensure the normal operation. Most people are nervous and anxious to take part in the ITIL Deutsch exam for the first time. Then it is easy for them to make mistakes. So it is important to get familiar with the real test environment. Also, the real test environment of the study materials can help you control time. After all, you must submit your practice in limited time in ITIL Deutsch practice materials.

EXIN ITIL Deutsch Exam Syllabus Topics:

EXIN ITIL V3 Foundation (ITIL Deutsch Version) Sample Questions:

1. Was ist eine wichtige Überlegung für das Leitprinzip „Keep it simple and practical“?

A) Verstehen Sie, wie jedes Element zur Wertschöpfung beiträgt
B) Ignorieren Sie die widersprüchlichen Ziele verschiedener Interessengruppen
C) Beginnen Sie mit einer komplexen Lösung und vereinfachen Sie dann
D) Versuchen Sie, für jede Ausnahme eine Lösung zu finden

2. Was ist Teil des Wertversprechens einer Dienstleistung?

A) Kosten, die dem Verbraucher durch den Dienst abgenommen werden
B) Risiken, die dem Verbraucher durch den Dienst entstehen
C) Vom Verbraucher empfangene Ausgaben des Dienstes
D) Kosten, die dem Verbraucher durch den Dienst entstehen

3. Was ist ein Beispiel für eine Serviceanfrage?

A) Eine Anfrage zur Implementierung eines Sicherheitspatches
B) Eine Anforderung zur Wiederherstellung des Normalbetriebs
C) Eine Anfrage zur Untersuchung der Ursache eines Vorfalls
D) Eine Anfrage für den Zugriff auf eine Datei

4. Welche Aussage BEST repräsentiert die Anleitung zur Protokollierung von Vorfällen?

A) Alle Vorfälle müssen vollständig protokolliert werden
B) Der Service Desk entscheidet, welche Vorfälle protokolliert werden sollen
C) Es können nur Vorfälle protokolliert werden, die an den Service Desk gemeldet wurden
D) Vorfälle müssen nur protokolliert werden, wenn eine Lösung nicht sofort verfügbar ist

5. Welche Dimension des Servicemanagements umfasst die Berücksichtigung der Art der erforderlichen Beziehungen zu anderen Organisationen, die an der Gestaltung und Bereitstellung von Services beteiligt sind?

A) Information und Technologie
B) Partner und Lieferanten
C) Wertströme und Prozesse
D) Organisationen und Personen

Solutions: