Microsoft MB2-866 : Microsoft Dynamics CRM 2011, Customization and Configuration

  • Exam Code: MB2-866
  • Exam Name: Microsoft Dynamics CRM 2011, Customization and Configuration
  • Updated: Jul 22, 2026
  • Q & A: 75 Questions and Answers

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Microsoft MB2-866 Exam Syllabus Topics:

SectionObjectives
Customize Solutions and Deployment- Manage Solutions
  • 1. Import and manage solutions
    • 2. Create and export solutions
      - Configure System Settings
      • 1. Manage system customization settings
        • 2. Configure organization settings
          Configure Microsoft Dynamics CRM Functionality- Configure Business Rules and Processes
          • 1. Configure dialogs and business process flows
            • 2. Configure workflows
              - Configure Security
              • 1. Configure security roles
                • 2. Configure teams and business units
                  Customize Microsoft Dynamics CRM- Configure Entities and Fields
                  • 1. Create and configure attributes
                    • 2. Create and modify entities
                      - Customize the User Interface
                      • 1. Customize navigation and site maps
                        • 2. Configure forms and views
                          Manage Data and Reporting- Manage Data
                          • 1. Manage data quality and duplicate detection
                            • 2. Import and export data
                              - Configure Reporting
                              • 1. Configure dashboards and charts
                                • 2. Create and modify reports

                                  Microsoft Dynamics CRM 2011, Customization and Configuration Sample Questions:

                                  1. Which of the following statements about Microsoft Dynamics CRM 2011 audit log management is true?

                                  A) Audit log management partition functionality is available for Microsoft SQL Server 2008 Standard Edition.
                                  B) A CRM system job that runs automatically every 30 days creates any required audit log partitions.
                                  C) The CRM System Administrator can set the date ranges for the audit log partitions.
                                  D) The CRM System Administrator can delete any unnecessary audit log files.


                                  2. A company uses Microsoft Dynamics CRM 2011. Which of the following chart configurations supports data drill-down?

                                  A) an imported stacked (comparison) system chart
                                  B) a chart that you are viewing from a list of associated records
                                  C) a chart with a category axis displaying a searchable field
                                  D) an imported stacked (comparison) user chart


                                  3. Which type of customization is not supported by Microsoft Dynamics CRM 2011?

                                  A) customizing the Microsoft Dynamics CRM schema
                                  B) extending Microsoft Dynamics CRM by using application event programming
                                  C) modifying the Microsoft Dynamics CRM website files and settings
                                  D) creating entities, fields, forms and charts within Microsoft Dynamics CRM
                                  E) automating business processes through Microsoft Dynamics CRM dialogs


                                  4. Which Microsoft Dynamics CRM 2011 field type cannot be enabled for data auditing?

                                  A) Currency
                                  B) Primary Key
                                  C) Option Set
                                  D) Two Options


                                  5. A company uses Microsoft Dynamics CRM 2011 with existing Opportunity records. You add a field to the Opportunity entity, set the Requirement Level for the new field to Business Required, and publish all customizations. Users can edit existing records and save new records without entering data in the new field. You need to ensure that users cannot save new or edited Opportunity records without entering data in the new field. What should you do?

                                  A) Create a web resource to validate data entry.
                                  B) Add the new field to the Dependent Fields list for the Opportunity form.
                                  C) Add the new field to the Opportunity form.
                                  D) Create a workflow to validate data entry.


                                  Solutions:

                                  Question # 1
                                  Answer: B
                                  Question # 2
                                  Answer: C
                                  Question # 3
                                  Answer: C
                                  Question # 4
                                  Answer: B
                                  Question # 5
                                  Answer: C

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