Pegasystems PEGAPCDC86V1 : Pega Certified Decisioning Consultant (PCDC) 86V1

  • Exam Code: PEGAPCDC86V1
  • Exam Name: Pega Certified Decisioning Consultant (PCDC) 86V1
  • Updated: Sep 14, 2026
  • Q & A: 60 Questions and Answers

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About Pegasystems PEGAPCDC86V1 Exam

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PEGAPCDC86V1 exam dumps

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Pegasystems PEGAPCDC86V1 Exam Syllabus Topics:

SectionWeightObjectives
Next-Best-Action Concepts8%- Define starting population
- One-to-one customer engagement
- Contact center value optimization
- Always-on outbound fundamentals
Contact Policy and Volume Constraints13%- Outbound volume limiting
- Prevent action overexposure
- Tracking periods for policies
Decision Strategies25%- Simulate and test strategies
- Implement eligibility rules
- Use predictive models
- Design and build decision strategies
Channels10%- Email offer delivery
- Third-party integration
- Real-time containers
AI and Arbitration8%- Action arbitration logic
- Business rule prioritization
- AI-based prioritization
Engagement Policies13%- Define engagement policies
- Create engagement strategies
Actions and Treatments15%- Web offer presentation
- Define and manage customer actions
- Outbound action configuration

Pegasystems Pega Certified Decisioning Consultant (PCDC) 86V1 Sample Questions:

Question #1

U+ Bank wants to use Pega Customer Decision Hub to show the Reward Card offer to the qualified customers on its website. In preparation, the action, the treatment, and the real-time container are already created. As a decisioning consultant, you are now expected to make the remaining configurations in the Next-Best-Action Designer's Channel tab to enable the website to communicate with the Pega Customer Decision Hub.
To achieve this requirement, which two tasks do you perform in the Next-Best-Action Designer's Channel tab? (Choose Two)

  • A. Map the real-time container to a business structure level
  • B. Define the starting population
  • C. Add contact policy rules
  • D. Enable web channel
Reveal Solution  Discussion  0

Correct Answer: D  🗳️

Question #2

What does a solid arrow from a "Set Property" component to a "Filter" component mean?

  • A. Information from the "Set Property" component is copied over to the "Filter" component.
  • B. There is a one-to-one relationship between a "Set Property" and a "Filter" component.
  • C. A property from the "Set Property" component is referenced by the "Filter" component.
  • D. To evaluate the "Set Property" component, the "Filter" component is evaluated first.
Reveal Solution  Discussion  0

Correct Answer: C  🗳️

Question #3

U+ Bank has recently introduced a few mortgage offers that are presented to qualified customers on its website. The business now wants to prevent offer overexposure, as overexposure negatively impacts the customer experience.
Select the correct suppression rule for the requirement: If a customer is presented on the website with the same offer five times in the last 14 days, do not show the same offer to that customer for the next 10 days.

  • A. Suppress an action for 10 days if there are five impressions for any channel in the last 14 days
  • B. Suppress an action for 14 days if there are five rejects for web channel in the last 10 days
  • C. Suppress a group of actions for 10 days if there are five impressions for any channel in the last 10 days
  • D. Suppress an action for 10 days if there are five impressions for web channel in the last 14 days
Reveal Solution  Discussion  0

Correct Answer: D  🗳️

Question #4

A financial institution has created a new policy that states the company will not send more than 500 emails per day.
Which option allows you to implement the requirement?

  • A. Suppression rules
  • B. Applicability rules
  • C. Volume constraints
  • D. Customer contact limits
Reveal Solution  Discussion  0

Correct Answer: A  🗳️

Question #5

MyCo, a telecom company, introduced fiber optic service in the northern region of the country. They want to advertise this service on their website by using a banner and target the customers living in that area.
What do you need to configure in the Next-Best-Action Designer to implement this requirement?

  • A. Applicability rules
  • B. Audience
  • C. Customer segment
  • D. Prioritization formula
Reveal Solution  Discussion  0

Correct Answer: B  🗳️

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