Avaya 3302 : Avaya Contact Center Control Manager Implementation and Maintenance Exam

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Avaya 3302 Exam Syllabus Topics:

Avaya Contact Center Control Manager Implementation and Maintenance Sample Questions:

1. What arc three advantages of the Audit Server? (Choose three.)

A) unlimited database entries
B) auditing to a single field level
C) abilitytoprovide a Security Firewall to Avaya Contact Center Control Manager (ACCCM)
D) the ability to rollback the CM administration
E) the ability to restart the License, Provisioning, and Synchronizer services in Windowsin event of afailure
F) the ability to schedule delayed saves during maintenance hours

2. A customer plans to deploy an Avaya Contact Center Control Manager (ACCCM) solution with an Avaya Aura Contact Center (AACC) integration. How many licenses are required to meet the customer's needs?

A) Four
B) One
C) Three
D) Two

3. You are installing Avaya Contact Center Control Manager (ACCCM).
What are your options for frequency of synchronization in configuring the Synchronizer Service Interval?

A) weekly,daily,hourly
B) dally, orthe number of minutes you select
C) daily, or the number of seconds you select
D) dally, hourly, or half-hourly
E) monthly, weekly, daily

4. A company has numerous office locations, including Berlin and New York. The Berlin Administrator needs to edit an extension that is assigned to the Berlin location. In the extension Form, a COV path number is provided from the New York location. When trying to save the change, Avaya Contact Center Control Manager (ACCCM) generates a message indicating that the administrator does not have sufficient permissions to perform this operation.
Which statement describes how to allow the Berlin Administrator to complete this task?

A) Verify that the extension owners ACCCM user profile isassignedthe Berlin location.
B) Verify thatthe Administrators ACCCM user profileis assigned to the New York locution as well astheBerlin location, under the locations to view tab in his user form.
C) Verify thatthe Administrators ACCCM role is assigned to the New York location as well as the Berlinlocation.
D) Verify that the extension owners ACCCM role is assigned to the New York location.

5. A company has Avaya Contact Center Control Manager (ACCCM) with a Communication Manager (CM) solution. The administrator for the company has been tasked to create 10 new employee Agent Login IDs effective on Monday. A job has been scheduled through the ACCCM Schedule Server on Friday to be completed Sunday night. However, Monday morning it is discovered that although the Agent Login IDs are in the ACCCM database, they do not appear in CM. What may have caused the problem?

A) The administrator did notcreate a task for the job.
B) The administrator did not check 'enabled' for the scheduledjob.
C) The administrator did not checkthe'Save CM box'in the action list for the action.
D) The administratordid not assign a schedule to the job.

Solutions: