Salesforce BA-201 : Salesforce Certified Business Analyst

The sales teams at Universal Containers (UC) want to add a custom field to a page layout. The IT manager reminds the business analyst (BA) that UC uses the Application Lifecycle Management (ALM) process. The addition of the custom field and subsequent release to everyone in the organization must follow this process.
What is the first step in the ALM process that should be taken?

• A. Add a custom field to a page layout in a sandbox.
• B. Obtain a change order from the customer.
• C. Gather requirements and analyze them.

The quality assurance (QA) team at Cloud Kicks is reviewing user stones to write test scripts. The QA team is having difficulty with a specific story where a modification to an existing flow is needed for a custom object.
The QA team is unable to discern what needs to be tested as a result of the updated flow.
What should the business analyst review and revise to provide more clarity to the QA team?

• A. The who, what, and why of the user story
• B. The definition of done of the user story
• C. The acceptance criteria of the user story

During a Service Cloud implementation at Cloud Kicks, the business analyst (BA) reviewed the user acceptance testing and identified results that conflict with the functionality that was requested, While the testing was error-free, business stakeholders indicted that values in reports and the layout of screens were unexpected.
What should the BA do next?

• A. Run testing again, ensuring the scripts reflect expectations and business processes match functionality,
• B. Present recommendations from testing to determine if improvements should be made to the underlying implementation.
• C. Decompose and model the business processes, and identify testing procedures to calculate new values.

Cloud Kicks (CK) plans to establish a Center of Excellence (CoE).
How will CK benefit from using a CoE to define the long-term vision for its Salesforce org?

• A. CK will develop a process to gather feedback from end users regularly.
• B. CK will be better able to prioritize across teams and streamline processes.
• C. CK will get insights to current business processes.

The business analyst (BA) at Cloud Kicks is working on improving the company's Service Cloud deployment.
The BA wants to leverage Universal Process Notation (UPN) to document the current process.
What is one benefit of using UPN in this scenario?

• A. Key parts of a process can be easily identified by using different shapes.
• B. Complex processes can be documented with 20 or more activity boxes.
• C. A single activity box can answer Who, What, When, Why, and How.