Salesforce Certified Business Analyst : BA-201

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Salesforce BA-201 Exam Syllabus Topics:

Salesforce Certified Business Analyst Sample Questions:

1. At Universal Containers, a business analyst (BA)r solution architect, lead developer, quality assurance lead, and other team members need access to user stories as part of the Agile lifecycle of enhancements to a Marketing Cloud integration project.
What should the BA do to give all team members access and visibility to the most recent user stories as the project is in motion?

A) Define a common repository to hold all user stories and track changes over time.
B) Send emails to stakeholders with all of the changes to the user stories.
C) Allow each team member to merge all user stories at the end of user acceptance testing.

2. Which element of the storytelling process for UX is described here: "A hurdle that makes it difficult for your heroes to succeed on their journeys."

A) Victory
B) Helper
C) Monster
D) Challenge

3. The business analyst (BA) at Northern Trail Outfitters is helping to improve the process for handling customer returns using Salesforce. The BA has completed a current state process map to identify areas for improvement. The BA plans to present ideas for a future state return handling process to the larger project team.
What should the BA present to the team in a way that is relatable and invites discussion, feedback, and ideas?

A) A story using personas to illustrate potential solutions
B) Detailed technical documentation with annotations
C) A prototype for a specific business outcome

4. A business analyst (BA) uncovered a number of issues communicated by stakeholders in a Sales Cloud discovery session.
Which issue should concern the BA most?

A) The support organization still needs to be trained on how to use Sales Cloud.
B) The previous implementation partner neglected to do a knowledge transfer of the final solution.
C) The system admins note a fair amount of technical debt without having the time or expertise to address it.

5. Business analyst (BA) at Universal Containers looks at the user stories for a new implementation of the for salesforce Customer Data Platform (CDP) and notices they are too large. The BA recommends that the large Dries be broken down into smaller stories which will decrease the future level of effort for subsequent ac.
Which activity will be mast impacted by breaking down the user stories?

A) Estimation
B) Defining the persona
C) Acceptance criteria

Solutions: