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EXIN ITIL Foundation (syllabus 2011) Sample Questions:

1. Which of the following is an enabler of best practice?

A) Technology
B) Academic research
C) Internal experience
D) Standards

2. Access management is closely related to which other process?

A) Capacity management only
B) Change management
C) 3rd line support
D) Information security management

3. Which one of the following is the BEST definition of the term service management?

A) A group of interacting, interrelated, or independent components that form a unified whole, operating together for a common purpose
B) A set of specialized organizational capabilities for providing value to customers in the form of services
C) Units of organizations with roles to perform certain activities
D) The management of functions within an organization to perform certain activities

4. Which stage of the service lifecycle is MOST concerned with defining policies and objectives?

A) Service design
B) Continual service improvement
C) Service transition
D) Service operation

5. Which reason describes why ITIL is so successful?

A) It is not tied to any particular vendor platform
B) It is designed to be used to manage projects
C) The five ITIL volumes are concise
D) It tells service providers exactly how to be successful

Solutions: