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EXIN ITIL Foundation (syllabus 2011) Sample Questions:

1. Who is responsible for ensuring that the request fulfillment process is being performed according to the agreed and documented standard?

A) The customer
B) The process owner
C) The service owner
D) The IT director

2. Which two elements of financial management for IT services are mandatory?

A) Costing and charging
B) Budgeting and charging
C) Accounting and charging
D) Budgeting and accounting

3. Which one of the following is NOT an aim of the change management process?

A) To ensure the impact of changes are understood
B) To deliver and manage IT services at agreed levels to business users
C) To ensure that all changes to configuration items (CIs) are recorded in the configuration management system (CMS)
D) To ensure that changes are recorded and evaluated

4. The remediation plan should be evaluated at what point in the change lifecycle?

A) Before the change is approved
B) After the post implementation review has identified a problem with the change
C) After implementation but before the post implementation review
D) Immediately after the change has failed and needs to be backed out

5. Which reason describes why ITIL is so successful?

A) It is not tied to any particular vendor platform
B) It is designed to be used to manage projects
C) The five ITIL volumes are concise
D) It tells service providers exactly how to be successful

Solutions: