Real exam environment

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HP Delta -Selling HP PPS ServiceOne Services Sample Questions:

1. Which HP program utilizes an external agency that contacts, on behalf of partners, a list of customers with
expiring HP Care Pack Services in order to encourage the customers to renew their engagement?

A) Services360 Pro
B) HP Channel Services Network
C) Aftermarket Channel Facilitation Program
D) HP Contractual Services

2. Which statement is true?

A) HP earned several recognitions for quality of support experience and excellence in operations.
B) More than 60% of customers rated the service provided by HP as excellent.
C) HP provides the exact same service experience in more than 80 countries worldwide.
D) No manufacturer can support HP devices better than HP.

3. A customer is three months from the expiration of their existing service engagement. When you discuss a
renewal, they express a desire to keep their existing hardware with a higher level of service. They would
also like to manage all their devices under one agreement with multiple payment terms. A review of their
hardware inventory shows that it is supported for one more year. Which renewal option should you
offer?

A) Purchasing an extended warranty
B) HP Post-Warranty Care Pack
C) Upgrading with HP Contract
D) Hardware Refresh

4. Which services correspond when a customer says yes to the following discovery question:
"Does your IT budget require a different payment term than up-front?"

A) HP Onsite Repair
B) HP Standard Contractual Services
C) HP Care Pack Services
D) HP Defective Media Retention

5. Which statement is true about the duration of the risk mitigation services?

A) Duration of services can be from 1 to 2 years, depending on hardware to support and geography.
B) Duration of services is based on event type, depending on the hardware issue.
C) Duration of services can be from 1 to 5 years, depending on hardware to support and geography.
D) Duration of services is based on warranty duration and extensions.

Solutions: