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IBM ICS Social Software Sales Mastery Test v2 Sample Questions:

1. Which feature of IBM Sametime can be easily translated into quick return on investment for your customers?

A) Support for key video and audio codecs
B) Color-coded status indicators
C) Ability to integrate with Microsoft products
D) Reduce travel costs due to meetings and reduced phone line charges from telephony

2. What should you do when a callback meeting is requested by a potential customer?

A) Tell them what you're going to show them, show them, and then follow up with a customer or personal example
B) Prepare a lengthy slide deck and read each word on every page
C) Follow up with fancy product brochures
D) Deep dive into the technologies

3. What is the best route for 'gaining social trust'?

A) Strive for the highest number of hits on your Web site.
B) Identify and develop relationships with tippers in your industry.
C) Ask your employees to blog about your company in any of the blogs they participate in.
D) Ask your supplier network to blog about their relationship with you.

4. What affects the value and strategy of Social Business for your customer?

A) Depends on their industry, where they are in that industry, what their key differentiators are.
B) The value is determined by how much they buy.
C) Only Internet-based companies get value from Social Business.
D) The value of Social Business is the same for every customer.

5. What feature allows groups to have one site to come together and share common files, links and posts in the IBM Connections product?

A) Communities
B) Blogs
C) Forums
D) Wikis

Solutions: