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Nokia SDM Certification - PS NSOP Sample Questions:

1. When does the Operations Manager need to update NELLE/ERM DP with operational data?

A) Per STP.
B) Weekly.
C) At least once a month, before period cut-off.
D) At year end.

2. Which main steps are required to set up an effective Change Management Process in an
Operational Delivery?

A) - The change Management process is discussed and approved by customer/subcontractor/NSN NwOps Delivery team.
- The change management process is documented and communicated to customer/subcontractor/internally in NSN.
- Follow-up mechanisms defined and agreed like risk/operational reserves, PCA process, CR Tool set-up.
B) - The change Management process is discussed and approved by NSN NwOps Delivery team.
- The Operations Business Manager talks about the change management process with all relevant stakeholders internally in NSN.
- Follow-up mechanisms defined and agreed like risk/operational reserves, PCA process, CR Tool set-up.
C) - The change Management process is discussed and approved by customer/subcontractor/NSN NwOps Delivery team.
- The change Management process is documented and communicated internally in NSN.
- Follow-up mechanisms defined and agreed like risk/operational reserves, PCA process, CR Tool set-up.
D) - The change Management process is discussed and approved by customer/subcontractor/NSN NwOps Delivery team.
- The Operations Business Manager talks about the change management process with all relevant stakeholders internally in NSN and on the customer/subcontractor side.
- Follow-up mechanisms defined and agreed like risk/operational reserves, PCA process, CR Tool set-up.

3. What are the key considerations to be taken into account when defining the resources and locations for Field Operations?

A) Network Element deployment plan, Infrastructure plan, Environmental Information, SLA, Subcontractor plan.
B) Geographical coverage, Network Element deployment plan, Estimated site visits, SLA.
C) Geographical coverage, Infrastructure plan, Environmental Information, Landlord & Local Authority agreements, SLA.
D) Geographical coverage, Network Element deployment plan, Infrastructure plan, Environmental information, SLA.

4. What are the main benefits of keeping an action point list of open/closed issues with the customer?

A) The action point list serves as evidence for objective achievements.
B) A properly followed-up action point list can be used to increase sales and create business opportunities with this customer.
C) It serves as the basis for contingency reserve revision.
D) Avoid duplication of effort, clear responsibilities and proper follow-up of identified issues.

5. Liquidated Damages are:

A) Reasonable estimate of monetary loss.
B) Deterrent damages to avoid non performance by vendor
C) A mutually agreed best guess of damages or loss
D) Genuine pre-estimate of damages or loss by both parties

Solutions: