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Nokia SDM Certification - CARE Sample Questions:

1. At the Care Contract Renewal Milestone 3 "First Proposal" which topic should be agreed before the contract is presented to the Customer?

A) Long term contract strategy.
B) Penalty proposal.
C) Cost baseline.
D) Terms and Conditions.

2. A company can improve its competitive advantage by following a number of functional level strategies. These include Efficiency, Quality, Innovation and one more. What is it?

A) Value.
B) Demarcation.
C) Motivation.
D) Customer Responsiveness.

3. What is Gross Profit?

A) Gross Sales minus discounts and penalties.
B) Gross Sales minus Gross Costs.
C) Gross sales minus all Operating Costs.
D) Net Sales minus Cost of Goods Sold.

4. Who should be the responsible person in NSN to discuss with the Customer's Operations Manager the needed services and their view on the current Care Contract?

A) Account Manager or Care Program Manager.
B) Care Program Manager.
C) Account Manager.
D) Service Engagement Manager.

5. A Care Program Manager has to enable a customer's NOLS access. Who has to be involved?

A) F&C and the CT must be involved.
B) This can be done by the Care Program Manager alone.
C) This is an administrative task handled by NOLS support.
D) Legal and NOLS support is required to set up a separate agreement.

Solutions: