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NEW QUESTION # 29
The draft report is amended according to the feedback provided by the respondents.
- A. True
- B. False
Answer: A
NEW QUESTION # 30
The purpose of risk management for business continuity is to find out what problems an organization may face.
How should the level of risk for an organization be determined?
- A. Combining acceptable and tolerable events
- B. Combining consequence and likelihood of events
- C. Combining importance and acceptance of events
- D. Combining profitability and analysis of events
Answer: B
Explanation:
Explanation
According to ISO 22301:2019, Clause 6.1.2, the organization must establish, implement, and maintain a documented process to manage risks related to the continuity of its critical functions and the achievement of its business continuity objectives. The risk management process should include the identification, analysis, and evaluation of the risks that may cause disruption to the organization's operations, products, and services. The level of risk for an organization should be determined by combining the consequence and likelihood of the events that may lead to disruption, as well as the organization's risk criteria, risk appetite, and risk tolerance.
The consequence of an event is the impact or effect that it may have on the organization's objectives, reputation, stakeholders, and resources. The likelihood of an event is the probability or frequency that it may occur, based on historical data, statistical analysis, expert judgment, or other methods. The organization should use appropriate tools and techniques to assess the level of risk, such as risk matrices, risk registers, risk maps, or risk software. The organization should also document the results of the risk assessment and communicate them to relevant interested parties. The purpose of risk management for business continuity is to find out what problems an organization may face, and to take appropriate actions to prevent, mitigate, or transfer the risks, or to accept them if they are within the organization's riskcriteria. References: ISO 22301:2019, Clause 6.1.2; ISO 22301 Auditing eBook, Chapter 4.2.2.
NEW QUESTION # 31
Which of the following relates to performance evaluation, audit and benchmarking study?
- A. Evaluation
- B. Organizational Management
- C. Process Optimization
- D. Testing
Answer: C
NEW QUESTION # 32
Which team is responsible for determining how the impact of the incident is managed within the policy guidelines set by the strategic team?
- A. Strategic
- B. Validated
- C. Operational
- D. Tactical
Answer: D
Explanation:
Explanation
The team that is responsible for determining how the impact of the incident is managed within the policy guidelines set by the strategic team is the tactical team. The tactical team is composed of managers or experts who have the authority and competence to make decisions and allocate resources to implement the business continuity plans and strategies. The tactical team coordinates and communicates with the operational team, which is responsible for executing the recovery and restoration activities, and reports to the strategic team, which is responsible for setting the overall direction and objectives of the incident response1.
References: 1: ISO 22301 Auditing eBook, Chapter 7: Business Continuity Response, Section 7.2: Incident Management Structure, Subsection 7.2.1: Incident Management Teams, Page 103
NEW QUESTION # 33
How many sections and supporting sections are involved in ISO 22301 ?
- A. 13 sections and 2 supporting sections
- B. 12 sections and 1 supporting section
- C. 12 sections and 1 supporting section
- D. 13 sections and 2 supporting sections
Answer: D
Explanation:
Explanation
ISO 22301:2019 is the international standard for business continuity management systems (BCMS). It specifies the requirements for establishing, implementing, maintaining, and improving a BCMS that enables an organization to prepare for, respond to, and recover from disruptive incidents. ISO 22301:2019 consists of
13 sections and 2 supporting sections. The 13 sections are:
Scope: This section defines the scope and applicability of the standard and its intended outcomes.
Normative references: This section lists the normative references that are indispensable for the application of the standard, such as ISO 31000 and ISO/IEC 27000.
Terms and definitions: This section provides the definitions of the terms used in the standard, such as business continuity, incident, and risk.
Context of the organization: This section requires the organization to determine its internal and external issues, the needs and expectations of its interested parties, and the scope and boundaries of its BCMS.
Leadership: This section requires the top management to demonstrate leadership and commitment, establish the business continuity policy and objectives, assign roles and responsibilities, and support the BCMS.
Planning: This section requires the organization to plan actions to address risks and opportunities, achieve the business continuity objectives, and integrate the BCMS into its business processes.
Support: This section requires the organization to provide the necessary resources, competence, awareness, communication, and documented information to support the BCMS.
Operation: This section requires the organization to implement the operational planning and control, conduct the business impact analysis and risk assessment, determine the business continuity strategy and solutions, establish and implement the business continuity procedures, and exercise and test the BCMS.
Performance evaluation: This section requires the organization to monitor, measure, analyze, and evaluate the performance and effectiveness of the BCMS, conduct internal audits, and review the BCMS at planned intervals.
Improvement: This section requires the organization to identify and implement opportunities for improvement, address nonconformities and take corrective actions, and continually improve the BCMS.
Annex A: This section provides informative guidance on the relationship between the clauses of ISO
22301:2019 and ISO 22313:2020, which is the international standard for business continuity management systems - guidance on the use of ISO 22301.
Annex B: This section provides informative guidance on the relationship between the clauses of ISO
22301:2019 and ISO 31000:
NEW QUESTION # 34
______________ are individuals or groups that have an interest in the organization's performance.
- A. Stakeholders
- B. Customers
- C. Individuals
- D. Competitor
Answer: A
Explanation:
Explanation
Stakeholders are individuals or groups that have an interest in the organization's performance. According to the ISO 22301 Auditing eBook, "Stakeholders are persons or organizations that can affect, be affected by, or perceive themselves to be affected by a decision or activity of the organization. Stakeholders can be internal or external to the organization. Examples of internal stakeholders are employees, managers, owners, and board members. Examples of external stakeholders are customers, suppliers, regulators, investors, competitors, media, and the public."1 Stakeholders have different needs and expectations regarding the organization's business continuity management system (BCMS) and its ability to respond to and recover from disruptive incidents. Therefore, the organization needs to identify its relevant stakeholders and understand their requirements and expectations, as well as communicate with them effectively and appropriately. This is one of the requirements of ISO 22301, the international standard for business continuity management systems. ISO
22301 requires the organization to determine the interested parties that are relevant to its BCMS and the requirements of these interested parties2. Interested parties are a subset of stakeholders that have a direct or indirect influence on the BCMS or a stake in its outcome3. The organization also needs to monitor and review the information about these interested parties and their requirements, as they may change over time2.
References:
ISO 22301 Auditing eBook, Chapter 2: Business Continuity Concepts and Principles, Section 2.1:
Stakeholders1
ISO 22301:2019 - Security and resilience - Business continuity management systems - Requirements, Clause 4.2: Understanding the needs and expectations of interested parties2 Interested parties in ISO 27001 and ISO 22301 | Who are they?3
NEW QUESTION # 35
Which objective should be concise and unequivocal?
- A. Unambiguous
- B. ambiguous
- C. Measurable
- D. Time-based
Answer: A
Explanation:
Explanation
An unambiguous objective is one that is concise and unequivocal, meaning that it is clear, precise, and leaves no room for doubt or confusion. An unambiguous objective is important for business continuity management, as it helps to ensure that the organization and its stakeholders have a common understanding of what is expected and how to measure the progress and achievement of the objective. An unambiguous objective also helps to avoid misunderstandings, conflicts, or disputes that may arise from vague or ambiguous objectives.
According to ISO 22301, business continuity objectives should be consistent with the business continuity policy, measurable, monitored, communicated, and updated as appropriate. They should also be SMART:
Specific, Measurable, Achievable, Relevant, and Time-based. These criteria help to ensure that the objectives are unambiguous and effective. References: ISO 22301 Auditing eBook, Chapter 2: Business Continuity Management System (BCMS), Section 2.2: Business Continuity Policy, page 25. ISO 22301 Auditing eBook, Chapter 2: Business Continuity Management System (BCMS), Section 2.3: Business Continuity Objectives, page 26.
NEW QUESTION # 36
Of which process should Business Continuity programs be a part?
- A. Governance process
- B. Incident Management process
- C. Problem Management process
- D. Compliance process
Answer: A
NEW QUESTION # 37
Which one of the following initiative of Business Continuity Management is a regulatory system that controls an organization and its activities?
- A. Leadership
- B. Governance
- C. Long Rance Focus
- D. Good Business Practice
Answer: B
Explanation:
Explanation
Governance is the initiative of Business Continuity Management that is a regulatory system that controls an organization and its activities. Governance refers to the set of policies, processes, roles, and responsibilities that define how an organization is directed and managed. Governance ensures that the organization's objectives, strategies, and operationsare aligned with the expectations and needs of its stakeholders, such as customers, employees, regulators, and shareholders. Governance also provides oversight and accountability for the organization's performance, risks, compliance, and continuity.
Business Continuity Management (BCM) is a key component of governance, as it enables the organization to protect its critical assets and functions, and to respond and recover from disruptive incidents. BCM helps the organization to maintain its reputation, resilience, and value in the face of uncertainty and crisis. BCM also supports the organization's compliance with relevant laws, regulations, standards, and best practices, such as ISO 22301, the international standard for business continuity management systems.
Therefore, governance is the initiative of Business Continuity Management that is a regulatory system that controls an organization and its activities, by providing direction, oversight, and accountability for the organization's continuity and resilience. References:
ISO 22301 Auditing eBook, Chapter 1: Introduction to Business Continuity Management, Section 1.1:
What is Business Continuity Management?, Page 4
ISO 22301 Auditing eBook, Chapter 2: Introduction to ISO 22301, Section 2.1: What is ISO 22301?, Page 9 ISO 22301 Auditing eBook, Chapter 3: Business Continuity Management System, Section 3.1: Context of the Organization, Page 13 ISO 22301 Auditing eBook, Chapter 3: Business Continuity Management System, Section 3.2:
Leadership, Page 16
NEW QUESTION # 38
Which stage helps management to define where focus and resources should be invested?
- A. Reviewing
- B. Evaluation
- C. Mitigation
- D. Monitoring
Answer: B
NEW QUESTION # 39
The actions of the media and press have a profound impact on the long-term performance, or in some cases.
- A. True
- B. False
Answer: A
Explanation:
Explanation
The media and press have a profound impact on the long-term performance, or in some cases, the survival of an organization, especially in the aftermath of a disruptive incident. The media and press can influence the perception and reputation of the organization, as well as the expectations and satisfaction of its stakeholders, such as customers, suppliers, regulators, employees, and the general public. Therefore, it is important for the organization to establish and maintain a positive relationship with the media and press, and to communicate effectively and transparently during and after a crisis. ISO 22301:2019, Clause 8.4.3, requires the organization to establish, implement, and maintain a documented procedure to manage communications with relevant interested parties during a disruptive incident. The procedure should include the identification of the spokesperson(s) who will communicate with the media and press, the preparation of key messages and statements, the approval and distribution of information, and the monitoring and evaluation of the effectiveness of the communications. The organization should also consider the potential legal andethical implications of its communications, and ensure that the information provided is accurate, consistent, and timely. References: ISO 22301:2019, Clause 8.4.3; ISO 22301 Auditing eBook, Chapter 4.3.3.
NEW QUESTION # 40
Which of the following has a determined roles and responsibilities based on knowledge and skills profiles?
- A. Premises
- B. Suppliers
- C. People
- D. Reputation
Answer: C
Explanation:
Explanation
According to ISO 22301:2019, Clause 7.2, the organization must determine the necessary competence of persons doing work under its control that affects its business continuity performance. The organization must ensure that these persons are competent on the basis of appropriate education, training, or experience, and where applicable, take actions to acquire the necessary competence, and evaluate the effectiveness of the actions taken. The organization must also retain appropriate documented information as evidence of competence. Therefore, people are the ones who have determined roles and responsibilities based on knowledge and skills profiles, as they are the key resources for implementing and maintaining the business continuity management system (BCMS). References: ISO 22301:2019, Clause 7.2; ISO 22301 Auditing eBook, Chapter 4.2.2.
NEW QUESTION # 41
Which objectives take the form of targets to enhance organizational resilience?
- A. Business Process
- B. Business Continuity
- C. Business Service
- D. Business Strategy
Answer: B
Explanation:
Explanation
Business continuity objectives are the objectives that take the form of targets to enhance organizational resilience, as defined by ISO 22301. Business continuity objectives are derived from the business continuity policy and the results of the business impact analysis (BIA) and risk assessment (RA). Business continuity objectives are measurable, consistent, and relevant to the organization's business continuity requirements and strategies. Business continuity objectives are also aligned with the organization's strategic direction and communicated to all relevant parties. Business continuity objectives are one of the key requirements of ISO
22301, as they provide the basis for planning, implementing, monitoring, reviewing, and improving the business continuity management system (BCMS). References: ISO 22301 Auditing eBook, page 28 1; ISO
22301:2019, clause 6.2 2
NEW QUESTION # 42
Adopting the BCMS optimizes the organization's business continuity capability.
- A. True
- B. False
Answer: A
NEW QUESTION # 43
Which function(s) provide support to the critical functions?
- A. Supporting functions
- B. Procedural functions
Answer: A
NEW QUESTION # 44
A business continuity champion represents the executive management perspective in setting up the expectation for BCM.
- A. True
- B. False
Answer: A
NEW QUESTION # 45
Which of the following approach identifies potential threats to an organisation and impacts to business operations?
- A. ISMS Security Process
- B. Six Sigma Approach
- C. Business Continuity Management
- D. Business Process Management
Answer: C
Explanation:
Explanation
Business Continuity Management (BCM) is the approach that identifies potential threats to an organization and impacts to business operations. BCM provides a framework for building organizational resilience with the capability of an effective response that safeguards the interests of its key stakeholders, reputation, brand and value-creating activities1. BCM involves the following steps2:
Establishing the context and scope of the BCMS
Conducting a business impact analysis (BIA) and risk assessment (RA)
Developing business continuity strategies and solutions
Implementing business continuity plans and procedures
Exercising, testing and reviewing the BCMS
Continually improving the BCMS References:
ISO 22301:2019, clause 3.6
ISO 22301 Auditing eBook, page 15
NEW QUESTION # 46
Which type of interview employ verbal questioning as its principal technique of data collection?
- A. Personal interview
- B. Private interview
Answer: A
NEW QUESTION # 47
Which two dependencies are validated by Business Impact Analysis? (Choose two)
- A. Dynamic Dependencies
- B. External Dependencies
- C. Static Dependencies
- D. Internal Dependencies
Answer: B,D
Explanation:
Explanation
Business Impact Analysis (BIA) is a process of identifying and evaluating the potential impacts of disruptions to critical business processes, systems, and resources. One of the objectives of BIA is to validate the dependencies of the organization's essential functions and operations. Dependencies are the relationships or interconnections between the organization and its internal or external stakeholders, such as suppliers, customers, partners, regulators, etc. Dependencies can affect the organization's ability to deliver its products and services, and therefore, they need to be considered in the BIA process. According to ISO/TS 22317:2021, there are two types of dependencies that are validated by BIA: internal dependencies and external dependencies1. Internal dependencies are the dependencies within the organization, such as between different functions, processes, activities, resources, or locations. For example, a production function may depend on the supply of raw materials from a warehouse, or a finance function may depend on the availability of an accounting system. Internal dependencies can be identified by analyzing the inputs and outputs of each function or process, and the resources required to support them. External dependencies are the dependencies outside the organization, such as with suppliers, customers, partners, regulators, or other stakeholders. For example, a retail company may depend on the delivery of goods from its suppliers, or a bank may depend on the compliance with regulatory requirements. External dependencies can be identified by analyzing the contracts, agreements, or expectations with the external parties, and the potential impacts of their failure or disruption. References:
ISO/TS 22317:2021, clause 6.3.2
NEW QUESTION # 48
Policy documents are developed in accordance to the framework of objectives.
- A. True
- B. False
Answer: A
Explanation:
Explanation
Policy documents are developed in accordance to the framework of objectives, which are derived from the organization's strategic direction, context, and interested parties' needs and expectations. Policy documents provide guidance and direction for the organization's business continuity management system (BCMS) and set the overall tone and commitment of top management. Policy documents also define the scope and boundaries of the BCMS and the roles and responsibilities of the relevant parties. References: ISO 22301 Auditing eBook, page 28; ISO 22301:2019 standard, clause 5.2
NEW QUESTION # 49
Which process preserves the organisation's shareholder value and long-term reputation?
- A. Crisis Communication
- B. Verbal Communication
- C. Time Communication
- D. Techno Communication
Answer: A
Explanation:
Explanation
Crisis communication is the process of managing the flow of information during and after a crisis situation that threatens the reputation, operations, or survival of an organization. It aims to protect the organization's shareholder value and long-term reputation by maintaining trust and confidence among its stakeholders.
According to the ISO 22301 Auditing eBook, crisis communication is one of the key elements of a business continuity management system, as it enables the organization to communicate effectively with its internal and external parties, such as employees, customers, suppliers, media, regulators, and the public. Effective crisis communication can help the organization to minimize the negative impacts of a crisis, restore normal operations as soon as possible, and enhance its resilience and reputation in the long run. References: ISO
22301 Auditing eBook, pages 16, 17, 18, 19, 20, 21, 22, 23, 24, 25, 26, and 27.
NEW QUESTION # 50
Which step in PDCA Cycle Implements previous selected controls to meet the control objectives?
- A. Do
- B. Plan
- C. Act
- D. Check
Answer: A
Explanation:
Explanation
The Do step in the PDCA cycle implements the previous selected controls to meet the control objectives.
According to the ISO 22301 Auditing eBook, the Do step involves implementing and operating the business continuity policy, controls, processes, and procedures that have been planned in the previous step. The Do step also includes establishing the necessary resources, competencies, awareness, communication, and documentation to support the effective operation of the business continuity management system (BCMS). The Do step aims to ensure that the organization is prepared to respond to and recover from disruptive incidents in a timely and effective manner. References: ISO 22301 Auditing eBook, pages 9, 10, 11, 22, 23, and 24.
NEW QUESTION # 51
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