Get SAP C_C4H520_02 Dumps Questions Study Exam Guide Sep 07, 2022
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NEW QUESTION 32
What aspect of SAP Field service management helps meet customer expectations for real time services.
Choose the correct answer.
- A. SAP Field Service management Account Service
- B. SAP Field service management Customer Self-Service
- C. SAP Field service management company
- D. SAP Field Service Management Crowd Service
Answer: D
NEW QUESTION 33
Customer cannot request service, what is the reason? Choose the correct answer.
- A. Item overdue
- B. Equipment broken
- C. Business Partner not created
- D. Moment-Set is not created / configured
Answer: D
NEW QUESTION 34
After an existing template has been modified and released, what options are given to the user? Note: There are
2 correct answers to this question.
- A. Delete other versions.
- B. Deactivate other versions.
- C. Reactivate other versions.
- D. Export other versions.
Answer: A,B
NEW QUESTION 35
As a business, you want to build up your pool of crowd workers, Which entities best describes crowd workers? Note: There are 3 correct answers to this question.
- A. Managers
- B. Partners
- C. Freelancers
- D. Subsidiaries
- E. Dispatchers
Answer: B,C,D
NEW QUESTION 36
What can you set in a scheduled business rule? Note: There are 2 correct answers to this question.
- A. Condition
- B. Frequency
- C. Notification
- D. Order
Answer: B,D
NEW QUESTION 37
Which functionality is possible when the Smartform template is set to Translation status?
- A. The template can be assigned to an equipment.
- B. The template can be edited.
- C. The template can be assigned to an activity.
- D. The template can be exported in XML format.
Answer: B,D
NEW QUESTION 38
Which web service is used when integrating FSM? Choose the correct answer.
- A. SOAP
- B. REST
- C. XML-RPC
- D. R2D2
Answer: B
NEW QUESTION 39
How Does SAP Field Service Management Crowd Service allow you to cater to next generation employees? Choose the correct answer.
- A. By giving service technicians the ability to register for upcoming certifications
- B. By giving service technicians the ability to schedule the additional training
- C. By helping Employees learn more about next generation technologies
- D. By adopting your workforce to accommodate for workers shifting perspectives
Answer: B
NEW QUESTION 40
You are an administrator who needs to activate the Reserved Materials feature in the mobile app. Which permission operations must you maintain for the RESERVEDMATERIAL object type? Note: There are 2 correct answers to this question.
- A. Delete
- B. Update
- C. Create
- D. Read
Answer: B,D
NEW QUESTION 41
What are typical Crowd workers? Note: There are 3 correct answers to this question.
- A. Managers
- B. Partners
- C. Freelancers
- D. Subsidiaries
- E. Dispatchers
Answer: B,C,D
NEW QUESTION 42
Which Scenario do you need a service call instead of an activity in SAP Field Service management? Note:
There are 2 correct answers to this question.
- A. When you need to send an Engineer to the customer
- B. When you need to record a problem for a customer
- C. When you need to set up a meeting with a customer
- D. When you need to plan an Appointment at the Customer
Answer: A,B
NEW QUESTION 43
Which objects can you approve using the Time and Material journal? Note: There are 3 correct answers to this question.
- A. Quotation
- B. Worktime
- C. Mileage
- D. Expenses
- E. Efforts
Answer: C,D,E
NEW QUESTION 44
When an existing template has been modified and released, what options to be given to the users?
Note: There are 2 correct answers to this question.
- A. Reactivate other versions
- B. Export other versions
- C. Delete other versions
- D. Deactivate Other versions
Answer: C,D
NEW QUESTION 45
In the overview of Smartform Templates, which fields can be used for both Sorting and Filtering? Note:
There are 2 correct answers to this question.
- A. Language
- B. State
- C. Revision
- D. Description
Answer: A,B
NEW QUESTION 46
What are some functionalities of the SAP Field Service Management solution? Note: There are 2 correct answers to this question.
- A. Ticket routing rules
- B. Automated scheduling
- C. Service level agreement
- D. Customer self-service
Answer: B,D
NEW QUESTION 47
The field technician needs to visit the customer for a regular maintenanceof all their printers and need to get response for same query, what Smartform element is used to create such a functionality? Choose the correct answer.
- A. Series
- B. Attachments
- C. Picker
- D. Dropdown list
Answer: A
NEW QUESTION 48
Which objects can be synchronized and viewed on the mobile app?
- A. Activity, Service Call, Quotations
- B. Activity, Project, Opportunities
- C. Project, Skills, Service Call
- D. Activity, Business Partner, Skills
Answer: A
NEW QUESTION 49
As an administrator, you want to send automatic notifications to your technician when you are finished modifying the approval status of an effort item related to your technician's service call. Which company setting will you activate within the administration module?
- A. CoreSystems.CoresystemsFSM.DL.Notifications.Enabled
- B. CoresSystems.Mobile.ApprovedEffortsModificationAllowed
- C. PushNotifications.ActivityChanges.En
- D. CoreSystems.CoresystemsFSM.Mobile.
Answer: B
NEW QUESTION 50
Where can service workflow steps be used in SAP Field Service Management?
- A. In the Web application when planning a service
- B. In the mobile application when executing an activity
- C. In SAP Crowd Service when dispatching a service call
- D. In customer self-service when submitting a self-service request
Answer: B
NEW QUESTION 51
As a technician, you have just completed a job. You now need to book a second visit for the customer. What option is available in the SAP Field Service Management mobile app for you to do this?
- A. Create a follow-up activity from the Expenses page.
- B. Create a follow-up activity from the Efforts page.
- C. Create a follow-up activity from the Smartform page.
- D. Create a follow-up activity from within the service call.
Answer: D
NEW QUESTION 52
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