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NEW QUESTION 10
U+ Bank has a chat bot to service its customers. When customers initiate a chat, they are asked to describe the issue they would like to resolve. U+ Bank wants to increase customer satisfaction by assigning the support agent from the correct department to help the customer.
As a data scientist, you need to create a model which will predict the correct department based on the customer's input. To do this you build a_______________.
- A. Adaptive model
- B. Text categorization model
- C. Text extraction model
- D. Pegs machine learning model
Answer: D
NEW QUESTION 11
Which data is usually not appropriate to be used as a predictor?
- A. Customer name
- B. Historical interaction data
- C. Customer zip code
- D. Usage data
Answer: C
NEW QUESTION 12
Which property is automatically recomputed for each decision component?
- A. Priority
- B. Propensity
- C. Order
- D. Rank
Answer: B
NEW QUESTION 13
The implementation of Next-Best-Action must involve
- A. building a product catalog
- B. inclusion of third party predictive models
- C. defining a prioritization formula using contact policies
- D. defining business issue and group hierarchy
Answer: D
NEW QUESTION 14
What are two results of an Adaptive Model? (Choose Two)
- A. Performance
- B. Segment
- C. Priority
- D. Propensity
Answer: A,D
NEW QUESTION 15
To enable an assessment of its reliability, the Adaptive Model produces three outputs:
Propensity. Performance and Evidence.
The performance of an Adaptive Model that has not collected any evidence is_____________________.
- A. null
- B. 1-0
- C. 0.0
- D. 0.5
Answer: C
NEW QUESTION 16
A telecom company is interested in improving customer engagement on social media. However, there are hundreds of relevant messages posted every day, and it is not practical for customer service representatives (CSRs) to review and respond to all messages. Instead, CSRs should focus on negative messages.
What do you need to analyze the incoming messages?
- A. Adaptive model
- B. Text categorization model
- C. Predictive model
- D. Text extraction model
Answer: D
NEW QUESTION 17
In a strategy defined in the "Retention" issue and the "X-Sell" group, you can import
- A. propositions from "X-Sell" group
- B. all propositions from the system
- C. propositions from all groups under the "Retention" issue
- D. propositions from the Sales issue
Answer: B
NEW QUESTION 18
The Adaptive Model component in a strategy computes
- A. a unique accept rate for each action
- B. a propensity value for each action
- C. a single accept rate for all actions
- D. a single propensity value for all actions
Answer: A
NEW QUESTION 19
You can save a regression model as a______________.
- A. Scorecard rule
- B. Regression Model rule
- C. Predictive Model rule
- D. Decision Tree rule
Answer: B
NEW QUESTION 20
Which two factors do you inspect to assess the general health of the adaptive models in Prediction Studio? (Choose Two.)
- A. Insights
- B. Performance of the models
- C. Model transparency
- D. Number of decisions
Answer: B,C
NEW QUESTION 21
The Filter component is used to filter________________,
- A. attributes
- B. adaptive models
- C. customers
- D. action
Answer: B
NEW QUESTION 22
evidence an assessment of its viability, the Adaptive Model produces three outputs:
Propensity, Performance and
What is evidence in the context of an Adaptive Model?
- A. The number of customers who exhibited statistically similar behavior
- B. The number of customers who have responded to the modeled offer
- C. The number of statistical bins used to evaluate the response
- D. The likelihood of a statistically similar behavior
Answer: B
NEW QUESTION 23
A company wants to simulate decisions that requires large amounts of data. However, the organisation's live data is inaccessible. Your advice is to use a Monte Carlo data set.
The Monte Carlo method________________
- A. combines external data sets into a larger data set
- B. generates data that the company can use as input for adaptive decisioning
- C. enables the company to generate random data for most of its application needs
- D. makes the organisation's live data accessible
Answer: C
NEW QUESTION 24
When a new component is added to the strategy canvas, its Rank value will be
- A. One higher than the current highest Rank
- B. Not set
- C. 0
- D. 1
Answer: C
NEW QUESTION 25
A legal firm wants to use text analytics for easier and faster access to information to help with compliance related issues. The legal firm needs a taxonomy of legal concepts.
What is a taxonomy?
- A. A list of valid categories
- B. A sentiment analysis model
- C. The output of an expert survey
- D. A list of business rules
Answer: A
NEW QUESTION 26
You are the Decisioning Consultant on an Al-powered one-to-one Customer Engagement implementation project. You are asked to design the Next-Best-Action prioritization expression that balances the customer needs with the business objectives.
What factors do you consider in the prioritization expression?
- A. business levers
- B. product compatibility rules
- C. product eligibility rules
- D. customer contact rules
Answer: C
NEW QUESTION 27
A contact center application recommends three actions for a customer. The business team wants to know the possible ways in which these actions can be ordered so that the contact center agent can discuss one proposition at a time, starting from the top.
As a strategy designer, if you use a Prioritize component to order the actions, what are your options?
- A. In ascending or in descending order based on a numerical value
- B. In the order in which they are displayed in the strategy canvas
- C. In a random order
- D. In the order controlled by the contact center agent
Answer: D
NEW QUESTION 28
As a Data Scientist you want to use a predictive model to detect potential churn for a telco company .
Which three options do you have? (Choose Three)
- A. Import a third party PMML model
- B. Create a Text extraction model
- C. Use a Google ML model
- D. Create an adaptive self-learning model
- E. Use Pega machine learning to build a model
Answer: A,B,E
NEW QUESTION 29
What is the most accurate description of proactive retention?
- A. Enables business to respond to customers when they contact a call center
- B. Anticipates potential customer churn
- C. Enables the business to reduce the number of credit risk customers
- D. Simplifies the process of retaining customers
Answer: B
NEW QUESTION 30
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