Pegasystems Certified Pega Customer Service Developer 24 : PEGACPCSD24V1

  • Exam Code: PEGACPCSD24V1
  • Exam Name: Certified Pega Customer Service Developer 24
  • Updated: Aug 08, 2026
  • Q & A: 0 Questions and Answers

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Pegasystems PEGACPCSD24V1 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Channels15%- Customer Interaction Channels
  • 1. Benefits of Pega Digital Messaging
  • 2. Configure Pega Call
  • 3. Configure web messaging
- Messaging AI
  • 1. Configure Email Bots
  • 2. Configure Messaging AI
Topic 2: Security10%- Application Security
  • 1. Role and privilege management
  • 2. Customer data protection
  • 3. Access control configuration
Topic 3: Application Development15%- Architecture and Reuse
  • 1. Pega Center-out architecture
  • 2. Modular Enterprise Reuse
  • 3. Configure coexistence
Topic 4: Case Management10%- Service Request Creation
  • 1. Apply case creation best practices
  • 2. Create new service requests
  • 3. Control service request behavior through configuration
Topic 5: User Experience20%- Constellation User Experience
  • 1. Define Constellation UX best practices
  • 2. Configure Constellation-based experiences
- Composite Desktop
  • 1. Define Composite best practices
  • 2. Create and manage Composite tabs
Topic 6: Data Integration15%- Common Data Model
  • 1. Purpose of the Common Data Model
  • 2. Components of the Common Data Model
  • 3. Entities and Case Type relationships
- Data Management
  • 1. Configure data relationships
  • 2. External storage configuration
  • 3. Storage options
Topic 7: Business Rules15%- Decisioning and Automation
  • 1. Configure business rules
  • 2. Automate customer service processes
  • 3. Implement decision logic

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