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Genesys Cloud Certified Professional - Implementation Sample Questions:

1. Which license offers features for organizations that require multi-channel based support, including social media along with Workforce Management in their contact center?

A) Genesys Cloud 1
B) Genesys Cloud 4
C) Genesys Cloud 3
D) Genesys Cloud 2

2. You can add more than one outbound route to the contact center.

A) True
B) False

3. You want each group to have a place where they can upload, organize, and share documents and files. Which setting would you click to configure this behavior?

A) Workspaces
B) Queues
C) People
D) Groups

4. Where can you find people in your organization and add external contacts to the organization?

A) Activity
B) Location
C) Directory
D) Documents

5. You must define the phone configuration in Genesys Cloud to associate with a physical phone. What binds the phone's settings in Genesys Cloud to a physical phone?

A) The Base Settings
B) The phone model
C) The Hardware ID (MAC address)
D) The phone name

Solutions: