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EXIN IT Service Management Foundation based on ISO/IEC 20000 (ITSM20F日本語版) Sample Questions:

1. 明確に定義されたプロセスには何を含める必要がありますか?

A) 機能
B) タイムライン
C) 統計的サポート
D) 期待される結果

2. 品質目標を達成することで何を改善できるでしょうか?

A) サービスの有効性
B) 構成マネージャーの個人的な満足度
C) 不正パティとの関係
D) 関心のあるサプライヤーとの関係

3. 企業は継続的改善の原則を適用することを決定しました。この決定によりどのようなアクションが生じるでしょうか?

A) 内部サービス組織の評価を開始します
B) サービス管理システムを少なくとも年に一度見直します。
C) 顧客満足度を分析し、その結果として得られるアクションを特定する
D) 現状を分析および評価して、改善すべき領域を特定します。

4. リリースの成功と失敗は測定されるものとします。これらの測定値には何が含まれますか?

A) 発売日
B) 変更要求 (RFC)
C) リリース後の期間におけるリリースに関連したインシデント
D) リリースの頻度と種類

5. 組織の成熟度の評価には何を使用しますか?

A) ITIL@
B) MOF
C) CobIT
D) CMMI@

Solutions: