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EXIN ITIL 4 Foundation : ITILFNDv4
- Exam Code: ITILFNDv4
- Exam Name: ITIL 4 Foundation
- Updated: Sep 11, 2026
- Q & A: 376 Questions and Answers
About EXIN ITILFNDv4 Exam
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EXIN ITILFNDv4 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: The Four Dimensions of Service Management | - Information and Technology - Partners and Suppliers - Value Streams and Processes - Organizations and People |
| Topic 2: ITIL Service Value System (SVS) | - Guiding Principles - Practices Overview - Governance - Continual Improvement - Service Value Chain |
| Topic 3: Service Management Key Concepts | - Service Offerings - Value and Value Co-creation - Service Relationships |
EXIN ITIL 4 Foundation Sample Questions:
Question #1
Which is a key element of the 'think and work holistically' guiding principle?
- A. Assessing which procedures can be re-used when improving a service
- B. Using technology for standard tasks to give people time for complex activities
- C. Understanding the methods applicable to complex systems
- D. Eliminating metrics which do not contribute to achieving an objective
Answer: C
Question #2
Which practice MOST requires staff who demonstrate skills such as empathy and emotional intelligence?
- A. Continual improvement
- B. Service request management
- C. Problem management
- D. Service desk
Answer: D
Question #3
Which term is used to define "any component that needs to be managed in order to deliver an IT service"?
- A. A change
- B. A configuration item
- C. An event
- D. An IT asset
Answer: B
Question #4
Which term is used to describe removing something that could have an effect on a service?
- A. A problem
- B. A change
- C. An incident
- D. An IT asset
Answer: B
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Question #5
Which practice provides a communications point for users to report operational issues, queries and requests?
- A. Continual improvement
- B. Incident management
- C. Relationship management
- D. Service desk
Answer: D
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