EXIN ITIL Foundation (V4) : ITIL

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EXIN ITIL Exam Syllabus Topics:

EXIN ITIL Foundation (V4) Sample Questions:

1. Which is considered by the 'partners and suppliers' dimension?

A) Using formal roles and responsibilities
B) Using artificial intelligence
C) Working with an integrator to manage relationships
D) Defining controls and procedures

2. Which is described by the 'organizations and people' dimension of service management?

A) Workflows and controls
B) Communication and collaboration
C) Contracts and agreement
D) Inputs and outputs

3. What is the purpose of the 'relationship management' practice?

A) To establish and nurture the links between the organization and its stakeholders
B) To set clear business-based targets for service performance
C) To support the agreed quality of a service handling all agreed, userinitiated service requests
D) To align the organization's practices and services with changing business needs

4. Which guiding principle discourages 'silo activity'?

A) Focus on value
B) Keep it simple and practical
C) Start where you are
D) Collaborate and promote visibility

5. When should a change request be submitted to resolve a problem?

A) As soon as a solution for the problem has been identified
B) As soon as a workaround for the problem has been identified
C) As soon as the analysis of the frequency and impact of incidents justifies the change
D) As soon as the analysis of cost, risks and benefits justifies the change

Solutions: