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Peoplecert ITIL Foundation (Version 5) : ITILFNDv5
- Exam Code: ITILFNDv5
- Exam Name: ITIL Foundation (Version 5)
- Updated: Sep 12, 2026
- Q & A: 143 Questions and Answers
About Peoplecert ITILFNDv5 Exam
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Peoplecert ITILFNDv5 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: ITIL Management Practices | 28% | - General Management Practices
|
| Topic 2: Four Dimensions of Product and Service Management | 17% | - Partners and Suppliers - Information and Technology - Value Streams and Processes - Organizations and People - Holistic approach and interdependencies |
| Topic 3: Product and Service Lifecycle | 17% | - Iterative and flexible application - Lifecycle activities: discover, design, develop, deploy, deliver, support, improve, retire |
| Topic 4: ITIL Value System | 20% | - Management Practices overview - Continual improvement - Governance - Guiding Principles (7 principles and application) - Service Value Chain activities |
| Topic 5: Digital Product and Service Management Concepts | 18% | - Service relationships: provider, consumer, partners - Value co-creation and stakeholder collaboration - Key definitions: product, service, value, outcome, cost, risk, utility, warranty |
Peoplecert ITIL Foundation (Version 5) Sample Questions:
Question #1
Which concept is illustrated when an employee is granted permission to the company's new file- sharing platform for daily use?
- A. Warranty
- B. Access to resources
- C. Utility
- D. Goods
Answer: C
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Question #2
Which aspect of an Official ITIL Practice Guide describes the roles, competencies, and responsibilities needed for a specific practice?
- A. General information
- B. Partners and suppliers
- C. Organizations and people
- D. Capability assessment and development
Answer: C
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Question #3
Which is an activity of the 'problem management' practice?
- A. Prioritization of problems based on the risk that they pose
- B. Restoration of normal service operation as quickly as possible
- C. Authorization of changes to resolve the cause of problems
- D. Resolution of incidents in a time that meets customer expectations
Answer: A
Question #4
How do value chain activities support an organization's purpose?
- A. By translating the organization's purpose into activities that create value
- B. By prescribing specific tools and technologies for service management
- C. By defining the organization's governance and compliance framework
- D. By documenting all the regulatory requirements
Answer: A
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Question #5
Which is an approach to software development in which software can be released to production at any time after a decision is made by the team?
- A. Continuous Integration
- B. DevOps
- C. Continuous Delivery
- D. Continuous Deployment
Answer: C
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