Salesforce Loyalty Management Accredited Professional : AP-212

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Salesforce AP-212 Exam Syllabus Topics:

Salesforce Loyalty Management Accredited Professional Sample Questions:

1. The Member Services team wants to view the information of a member's recent transactions and manual adjustments on the Contact record.
What are the two recommendations that an IT Administrator should suggest?

A) Add the 'View Member Profile' component on the Contact record
B) Add the 'Transaction Journals' related list to the Contact record
C) Embed the 'Member Summary Embedded Dashboard on the Contact record
D) Embed the Member Service Manager Home Dashboard on the Contact record

2. A company has new accrual and redemption partner that they wish to add to its Loyalty program as part of a strategic business partnership.
Once the Administrator selects the loyalty program, which steps should the Administrator take to add new partner to the program?

A) Enter the program partner name > Associate to a Partner Contact Name > Set program partner type to
'Both' (Accrual and Redemption)
B) Chose relevant account name to Associate to the program > Set program partner type to 'Both' (Accrual and Redemption)
C) Enter the partner contact name > Associate to a partner Contact Name > Set program type to 'Both' (Accrual and Redemption)
D) Enter the program partner name > Associate to an account> Set program partner type to 'Both' (Accrual and Redemption)

3. Northern Trail, outfitters (NTO) needs to process tier assessment rules on its member's anniversary date NTO wants to set up a Data Process Engine that transforms the data that is available in Salesforce and writes back the transformation results as new or updated records.
Which Kind of permission Set is required to enable the Data Processing Engine definitions?

A) CLA Analytics Base Admin
B) Loyalty Analytics admin
C) Data Pipelines Base User
D) Rule Engine Designer

4. Universal Container have a points-based Loyalty Program and a B2C commerce website built with a Commerce built with a Commerce Cloud solution; the clients orders are already synchronized with Loyalty Management. With the every purchase, Loyalty members will earn points. The Directory wants to have traceability of every order transaction on the Loyalty Management app.
What does the Salesforce Administrator have to do?

A) Create a custom text field in Transaction Journal object to save the order purchased by the client.
B) Use the standard Order Lookup of the Transaction Journal Object
C) Create a custom Lookup field in Transaction Journal object to save the order purchased by the Loyalty member.
D) Use standard Order Lookup on the Loyalty Ledger object

5. An upset customer calls Universal Containers about the free t-shirt they were supposed to receive when enrolling in its program. The support agent verifies that the t-shirt is out of stock and decides to compensate the customer with a 50% discount valid for one year.
What should the agent do to ensure the customer receives the 50% discount?

A) Use Issue voucher from the Loyalty Program Member page.
B) Activate the voucher assignment batch.
C) Use the "issue Voucher" flow template.
D) Assign a voucher definition from the customer's Loyalty Program Member.

Solutions: