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Oracle Knowledge Management 2021 Implementation Essentials Sample Questions:

1. What should you do to ensure two published answers are always returned for a specific search word?

A) Create multiple Priority words that share the same name.
B) List the search word under Answers Keywords.
C) List the search word under Stop words.
D) List the search word under both Answers Keywords and Stopwords.
E) Create multiple search words associated within a single priority word group.

2. How is unconditional linking different from conditional linking for a linked column in a report?

A) Unconditional linking can display summaries from a single table, whereas conditional linking can display summaries from several tables.
B) Unconditional linking always opens the same report or dashboard, whereas conditional linking can opendifferent reports or dashboards depending on the value you drill down.
C) Unconditional linking can be used only to open other reports, whereas conditional linking can open reports or dashboards.
D) Unconditional linking is based only on variables, whereas conditional linking is based on run-time selectable filters.

3. What does the response requirement in an SLA specify?

A) the maximum number of days allowed for the resolution of an incident as per the business hours.
B) initial response time limit to all customer inquiries within one business day.
C) individual time limits for the initial response time and subsequent resolution asper the business hours.
D) the overall maximum time limit for the initial response and resolution for each incident.

4. You are working on a public answer that you want to add a part of information within the answer that is not yet approved for public visibility.
How will you do this without impacting the knowledgebase answer?

A) Create a different answer with the part of information that needs to be updated, and after review merge it with the current answer.
B) Make the answer status private, make the required changes, and republish it.
C) Add a conditional section within the answer with any access level.
D) Create an access level that has no customer portal visibility and assign itto the conditional section you do not want customers to view.

5. Examine these statements about products, categories, anddispositions:
1. Maximum hierarchy level of product/category is five.
2. A disposition cannot be seen in the customer portal.
3. Deleting a product classification will not cause any issue in rules.
4. A parent product can only be deleted after deleting all child products.
Which statements are true?

A) 2 & 3
B) 1 & 2
C) 2 & 4
D) 3 & 4
E) 1 & 4

Solutions: