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Oracle RightNow CX Cloud Service 2012 Essentials Sample Questions:

1. Select the two statements that describe reasons why you would link products to categories.

A) It allows filtering of product and category menus on incident workspaces
B) It allows filtering of product and category menus on customer portal pages
C) It simplifies reporting on answers and incidents products and categories
D) It allows filtered product and category lists when creating answers

2. Your customer's site consists of four business units using four different interfaces.
To avoid any configuration changes affecting other business units they have created four test environments for all system changes to be deployed and tested for each business unit before moving and changes into production.
Following the standard deployment method, how many deployments (excluding the copy between environments) must take place for the changes to be live in production, if they are customer portal changes for each of the four interfaces on each of the four environments?

A) 30
B) 38
C) 28
D) 32
E) 34
F) 36
G) 40

3. Your customer has asked that all incidents be "scanned" for words that may revolve around product defects and injures so that they can alert their risk management team of any possible product issues or liability. The customer accepts that 100% accuracy is not available, and accepts that they will be false positives and a margin for error.
They have provided you he following words to be "scanned":
-Mouth -Jaw -Cheek -Jowl -Chin
-Oral
-Palate
The customer requires the following:
-Match whole words only
-All valid words must be preceded with a space.
-All valid words must be spelled correctly.
-All words must be directly followed by a meta character in this list:
-, {comma}
-. {period}
-' {single quote}
-" {double quote}
-; {semi colon}
-: {colon}
-{space}
-! {exclamation point}
-? {question mark}
-& {ampersand}
You decide to use a regular expression to search for these words in all incoming emails.
^mouth [ , | . | ' | " | ; | : | | ! | ? | & ] | \ jaw [| , | . | ' | " | : | ! | &] | \ cheek [ , | ' | ; | : | | ! | ? | &] | \
jowl [ , | . | ' | ; | | !| ? | &] | \ chin$ [ , | . | ' | " | ; | | ! | ? | & ] | \ oral [ , | . | ' | " | : | | ? | & ] | \ pallate [
, | . | ' | " | : | | ! | ? | &] | \
Identify the three words that will be correctly matched to this regular expression.

A) Chin
B) Mouth
C) Jowl
D) Jaw
E) Oral
F) Cheek
G) Palate

4. During requirements gathering, your customer determines that since they will be directing customers to support pages from their website, they would like the default Home page to be removed.
Which three of the available options are required to complete this requirement?

A) Remove the "Home page" navigation option from the template file.
B) Upgrade the site.css file to remove references to the Home page.
C) Update the config verb CP_HOME_URL.
D) Update the config verb CP_Login_URL
E) Delete the home.php file from the customer portal site.

5. Referring to custom fields in the system, identify the column identifier that indicates it is a custom field.

A) CO$
B) CF$
C) $C
D) C$
E) RN$

Solutions: