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SAP Certified Associate - Support Consultant for Incident Management with SAP Business All-in-One : C_PXSUP_90
- Exam Code: C_PXSUP_90
- Exam Name: SAP Certified Associate - Support Consultant for Incident Management with SAP Business All-in-One
- Updated: Sep 07, 2026
- Q & A: 80 Questions and Answers
About SAP C_PXSUP_90 Exam
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SAP C_PXSUP_90 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Service Quality and Continuous Improvement | - Performance reporting and KPIs - Problem management concepts - Process optimization in support operations |
| Incident Management Fundamentals | - Basic SAP support process overview - IT service management principles and lifecycle - Incident vs. service request differentiation |
| Service Desk and Ticket Management | - Ticket creation, categorization, and prioritization - Knowledge base usage and resolution documentation - SLA management and tracking |
| SAP Business All-in-One Support Processes | - Incident handling workflow in SAP environments - Support organization structure and roles - Communication and escalation procedures |
| SAP Solution and Support Tools | - Monitoring and reporting tools - SAP Solution Manager overview - Incident analysis and root cause identification |
SAP Certified Associate - Support Consultant for Incident Management with SAP Business All-in-One Sample Questions:
Question #1
Which of the following tools can be used to analyze where in an ABAP program a message has been raised? (Choose two)
- A. Business Server Pages
- B. ABAP debugger
- C. Message maintenance (SE91)
- D. Message server
Answer: B,C
Question #2
Which information is displayed when you choose the menu path System - Status? (Choose two)
- A. Development Class (Package), for example, VA
- B. Transaction Code, for example, VA01
- C. Customer Number
- D. Database platform and release, for example, Oracle 8.0.5.1.1
Answer: B,D
Question #3
You receive a customer message where several issues are reported. What will be your next step?
- A. Ask your colleagues for processing this message.
- B. Kindly ask the customer to separate the issues, that is, create one message for each issue.
- C. Solve all issues in the message, because it is beneficial for the customers to report several issues in one message.
- D. Start message processing without contacting the customer.
Answer: B
Question #4
You have to analyze a job that is currently processing a long running SELECT statement on a database table. Via transaction 'SM50 - details', you see that the read does not finish. What can you do?
- A. You can analyze the currently processed statement by starting the SQL-Trace (ST05).
- B. You can analyze the currently processed statement using ST04 - detailed analysis.
- C. You have to wait until the program returns from the database. Afterwards, you can continue analysis (for example, with debugging or SQL-Trace).
Answer: B
Question #5
How can you get message updates from SAP? (Choose two)
- A. The job RNOTIFUPDATE01 runs and updates all the messages that had been sent to SAP and have a status change
- B. Via e-mail
- C. The action 'Update Message with SAP' is called. In this case, just the message from which the action is called will be updated
- D. Via SAP Service Marketplace
Answer: A,C
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