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Salesforce Communications Cloud Accredited Professional Sample Questions:

1. Universal Connect has a requirement to capture site address for its high speed business internet offerings in order to do a serviceability check. Which two entities are used in communication cloud to capture location information?

A) Address
B) Service Account
C) Place
D) Premise

2. ABC communication is using communication cloud for managing its product catalog. The inventory maintains SKUs and enter data related to SKUs. A consultant is analyzing options to sync the SKU data with communication cloud EPC products in the product catalog.
Which communication cloud feature should consultant recommend for this use case to minimize the customer issue

A) Create a custom trigger to insert product and related records in the product catalog, Export data related attribute from inventory management system in .csv format and related records in the product catalog.
B) Export the SKU data as product and attribute from the inventory management system in .csv format, create a custom object to ......trigger on custom object to insert product and related records in the product catalog.
C) Integrate communication cloud with inventory management system using enterprise product catalog REST APIs. The inventory will expose the EPC API to create the product and product related records in the product catalog.
D) Integrate communication cloud with the inventory management system using CPQ API getCartProducts. The inventory management system expose EPC API to create product and create records in the product Catalog.

3. A consultant analyzing integrations to various fulfillment systems. While the consultant beliefs that process shall be automated, they have identified one particular complex integration that has a formatted payload that verify JSON Implemented for nonstandard error response to be returned to order management from the fulfillment system. How should the consultant solve this used case?

A) Use Apex to be able to send the customized payload and interpret the response
B) Recommend that this step to be handled manually by having the user navigation to the fulfillment system's native UI .......logic
C) Attach an Omniscript ta task and handle the integration manually
D) Use a dataRaptor to grab the JSON payload from Order Management to pass it to the fulfillment system directly.

4. Universal containers want to include Product A every time they sell the bundle B.
Users can opt out this product if they want but cannot take a quantity of more than 1 per bundle. How should a consultant configure the product in the system?

A) Add a Recommendation rule for Product A when bundle B is added
B) Add an Auto Add rule to include product A with bundle B
C) Configure the cardinality Min as 1, Max 1 and default as 1
D) Configure the cardinality Min as 0, Max 1 and default as 1.

5. ABC cloud currently using communication cloud's order management (OM) to orchestrate orders, they also want to start using it for billing activation. ABC cloud's architecture principle is to use an Apigee (Middleware) layer between industries OM and any underlying systems. The billing system interface requires a series of callouts in order to place an order. Which solution should a consultant propose?

A) Configure single synchronous callout task and push the entire payload for Apigee to split into series of calls. The asynchronous callout will accept synchronous response from apigee and asynchronous responses from Apigee about the result of the order submission.
B) Configure single synchronous callout task and push the entire payload for Apigee to split into series of calls. Accept synchronous response from Apigee. Configure a Push Event for asynchronous response from Apigee about the result of the order submission.
C) Configure an Autotask and integration procedure that orchestrate a series of calles to the billing system via Apigee.
D) Configure a synchronous call out task for each request to the billing system as well as dependencies between those to orchestrate correct sequence

Solutions: